Content / Technical Writer:: 1 at Randstad

Experienced Conversation Designer Job DescriptionJob DescriptionWe are looking for a Chatbot conversation designer who will be responsible for designing the user experience of our Virtual Agents, and work directly with our clients to deploy end-to-end projects.Key Responsibilities ⢠Create employee-facing Intelligent Virtual Agent ⢠Solve customer challenges using Voice/Text UI that enables the ability to deliver personalized and contextual information in real-time ⢠Design end-to-end conversational interactions, including what can go wrong, and how ⢠Develop mockups, flows, redlining and all other creative proto-typing related items ⢠Work closely with engineering and technology partners to assess use cases â including the context, the topics, and the types of user questions ⢠Work on multiple projects simultaneously, feel comfortable dealing with multiple stakeholders, and be able to think strategically when reviewing design work and providing feedback and guidance ⢠Champion a user-first approach and conduct thorough client and user researchQualifications ⢠Native English speaker ⢠Bachelor's Degree or equivalent professional experience in Journalism, Communication, English Literature, Creative Writing, Technical Writing, or related field. ⢠Experience in Conversation Design ⢠Minimum of 3 years writing experience (digital content design, UX writing, and/or content strategy) with attention to detail and the ability to work on multiple projects at once ⢠Excellent written and verbal communication skills ⢠Proven track record of defining, socializing, testing, iterating on, and delivering outstanding digital experiences ⢠Experience writing for social and new media ⢠Ability to work fast and meet deadlines ⢠Ability to learn new systems quickly and effectively ⢠Ability to quickly analyze complex systems and solve problems ⢠A true team player - willing to be part of a team of Conversation Designers who work remotely around the world ⢠Experience explaining ideas visually such as using content flows, mockups, or prototypes ⢠Knowledge in human-machine interactions - advantage ⢠Previously published at least one Virtual Agent - big advantage

experience

5

skills
• technical writing