Contact Centre Executive
Published date: 2024/01/10
- Location: Mumbai, Maharashtra, India
Greetings from Team Management Services (TMS), an end-to-end HR consulting services firm
We have an opening for a Contact Centre Executive Position currently open with one of our clients, located at Navi Mumbai.
Our clients:
Our client is a diversified global manufacturer with annual revenue exceeding $7 billion.
They deliver innovative equipment and components, specialty systems and support services through four major operating segments:
Energy, Engineered Systems, Fluids, and Refrigeration & Food Equipment. They combine global scale with operational agility to lead the markets we serve.
Recognized for our entrepreneurial approach for over 60 years, our team of 29,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible.
Headquartered in Downers Grove, Illinois, USA.
Designation:
Contact Centre Executive (Third Party Payroll)
Qualification:
Any Graduate (Preferred B.com)
Experience: 1 Year (Third Party Payroll)
Location:
DFS, Navi Mumbai
Job Description
The candidate must have an Impeccable Customer Services mindset.
Responds to and closes tickets logged on the portal within specified TAT.
Assign tickets to relevant region service engineers for timely resolution.
Co-ordinates effectively with the India Service team on the closure of tickets or impending issues.
Updates on weekly MIS reports
Required Skill Set:
Prior experience with Customer Services role in consumer electronics call centre or automotive call centre
We have an opening for a Contact Centre Executive Position currently open with one of our clients, located at Navi Mumbai.
Our clients:
Our client is a diversified global manufacturer with annual revenue exceeding $7 billion.
They deliver innovative equipment and components, specialty systems and support services through four major operating segments:
Energy, Engineered Systems, Fluids, and Refrigeration & Food Equipment. They combine global scale with operational agility to lead the markets we serve.
Recognized for our entrepreneurial approach for over 60 years, our team of 29,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible.
Headquartered in Downers Grove, Illinois, USA.
Designation:
Contact Centre Executive (Third Party Payroll)
Qualification:
Any Graduate (Preferred B.com)
Experience: 1 Year (Third Party Payroll)
Location:
DFS, Navi Mumbai
Job Description
The candidate must have an Impeccable Customer Services mindset.
Responds to and closes tickets logged on the portal within specified TAT.
Assign tickets to relevant region service engineers for timely resolution.
Co-ordinates effectively with the India Service team on the closure of tickets or impending issues.
Updates on weekly MIS reports
Required Skill Set:
Prior experience with Customer Services role in consumer electronics call centre or automotive call centre
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