Contact Center Management
Published date: 2024/01/10
- Location: Pune, Maharashtra, India
Hire, train and onboard new Relationship Managers & build a robust sales team & process to meet the required budgets.
• Provide training and assistance to the team on an ongoing basis.
• Process Daily sales leads reports for submission to management
• Oversee and ensure conflict resolution for complaints raised by customers.
• Ensure that all employees follow the company's DIP practices (Discipline, Integrity & Performance) for call center management and operations.
• Develop presentations and talks to motivate and educate the team.
• Communicate company goals to associates so every employee understands his or her role.
• Conduct periodic surveys of customers and potential customers to ensure quality control
• Provide training and assistance to the team on an ongoing basis.
• Process Daily sales leads reports for submission to management
• Oversee and ensure conflict resolution for complaints raised by customers.
• Ensure that all employees follow the company's DIP practices (Discipline, Integrity & Performance) for call center management and operations.
• Develop presentations and talks to motivate and educate the team.
• Communicate company goals to associates so every employee understands his or her role.
• Conduct periodic surveys of customers and potential customers to ensure quality control
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