Collections Mgr- Mortgages

Receivables Management Manage and deliver monthly performance in terms of, resolutions, roll backs, recovery rates/ values, fee collection as per the target set for the assigned portfolio.
• Ensuring timely allocation for follow-up.
• Monitor the agency / field executives performances periodically.
• Intensities / coverage to be maximized Ensure efficiency - agency resources are optimally used in respect of, the number of visits, contacts, PTP conversion ratio etc.
• Timely initiation of legal Process Management All Banks process to be adhered to in totality Agency empanelment to be judiciously done post all market checks/feedbacks Ensure trails are uploaded in web-collections on regular basis.
• Skip & deceased marking to be done as required for such cases.
• Agency management as per banks processes ID cards issuance for DRAs Monitoring delay in deposits/reconciliations HHT usage to be monitored ARTS/hygiene items to closed within TAT All vendor bills are processed within 30 days of work and no vendor bill is left unprocessed for 60 days at any given point of time Manage escalations and ensure resolution of all cases.
• CRM resolutions within defined TAT and process Portfolio Feedback Regular portfolio feedback to be given to all stakeholders Overall business environment/customer specific issues to be highlighted Regular feedback on negative areas/profiles Non starters to be monitored and highlighted Digital Payments Digital payments to be maximised Customers to be educated to make digital payments ECMS to be highlighted to customers for ease of payment updation Personal Development Build healthy working relationship with peers, superiors and customer Sharing best practices with team members Personal initiatives w.
• r.
• t.
• portfolio control, customer response etc.
• Time management Training programs to be attended.

Skills
• Collections & Process Knowledge
• Communication
• Knowledge of Competition & Current trends in financial Industry