Collections Manager – HDFC Bank Careers

Monitor the agency / field executives performances periodically.
• (Applicable for Auto, Two Wheeler, Agri & CTG Loans) Ensuring timely allocation and field follow-up.
• Review field follow-up for the portfolio managed towards achievement of target set.
• Regular visit to yard and reporting the discrepancies / compliant items as a visit report.
• Effectively address disputes, expired etc cases to prevent any probable escalation and highlight sensitive accounts to Area
• Collection Managers to prevent the same.
• Achieve the money collection under principal, fees & charges as per targets.
• Receivables Management: Manage and deliver monthly performance in terms of, resolution, roll backs, recovery rates/ values as per the target set for the assigned portfolio.

Job Responsibilities:
• Process Management: All Banks process to be adhered to in totality in Unit performance Cash deposit process including monitoring TAT taken by agencies to deposit money collected.
• Monitor performance of field agencies and address performance deficiencies.
• Ensure 100% compliance of critical items like DRA certification/ police verification etc.
• Regular review of vendors/yards basis their performance, man power invested productivity expectations and process norms.
• Vendor Management : Management of field/ referral vendors Ensure compliance from the vendors on laid down processes.
• Manage escalations and ensure resolution of all cases.
• Training programs to be done monthly and all employees to be covered for minimum man hours every quarter.
• Code of conduct to be followed by the vendor across aspects of field and tele calling.
• Receipt Management including receipt recon, sighting of unused receipts, completion of lost receipt formalities.
• Settlement process involving issue of settlement letters to be in line with approvals received.
• Ensure repo process including repo kit to vendors, usage of repo app at agency level, valuation, sale of vehicle (online/ off line), RC book updation are managed as per the laid down guideline.
• All vendor bills are processed within 30 days of work and no vendor bill is left unprocessed for 60 days at any given point of time Ensure 100% usage of collection system and receipt mobility (HHT).
• Ensure nil delay in cash TAT and mis-posting of payments .
• In case of yard management, ensure set targets for the inventory movement in yard and sale process are met.

Job Requirements:
• Should be able to handle deadlines and compliance items
• Should be good on follow up and accomplishment of targeted achievements
• Good leadership quality and molding and supporting the team for desired results as per management expectations(for agencies/off-rolls staff)
• Should possess good communication skills

Job Details:

Company: HDFC

Vacancy Type: Full Time

Job Functions: Other

Job Location: Indore,