Collections & Insurance Trainer
Published date: 2026/11/06
- Location: Navi mumbai, Maharashtra, India
Responsibilities
• Basic process metrics management like Throughput, FAP, C-SAT scores, Call quality scores, Product test scores etc as defined for his level.
• Agent level feedback for quality and product Reporting basic
• escalation to supervisor.
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint,
• Outlook, and Excel), and instructional software Good interpersonal
• skills and communication with all levels of management Organized and
• able to create multiple timelines, budgets, and schedules Able to
• multitask, prioritize, and manage time efficiently Excellent
• leadership, team building, and management skills Encouraging to team
• and staff, able to mentor and lead Excellent verbal and written
• communication skills Able to analyze problems and strategize for
• better solutions Process and product awareness Industry and domain
• knowledge Team Handling/Interpersonal Skills Customer's centricity .
ELIGIBILITY CRITERIA .. .
• hould know Hindi, English & Marathi.
• Must have worked a trainer for min 1 year for outbound (Insurance & collections) process.
• Must have managed BQM, refreshers, calibration, NHT, TNA, TNI, OJT & mock calls
• Education – Minimum HSC Passed
• Interested candidates, kindly send your CV to
• Basic process metrics management like Throughput, FAP, C-SAT scores, Call quality scores, Product test scores etc as defined for his level.
• Agent level feedback for quality and product Reporting basic
• escalation to supervisor.
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint,
• Outlook, and Excel), and instructional software Good interpersonal
• skills and communication with all levels of management Organized and
• able to create multiple timelines, budgets, and schedules Able to
• multitask, prioritize, and manage time efficiently Excellent
• leadership, team building, and management skills Encouraging to team
• and staff, able to mentor and lead Excellent verbal and written
• communication skills Able to analyze problems and strategize for
• better solutions Process and product awareness Industry and domain
• knowledge Team Handling/Interpersonal Skills Customer's centricity .
ELIGIBILITY CRITERIA .. .
• hould know Hindi, English & Marathi.
• Must have worked a trainer for min 1 year for outbound (Insurance & collections) process.
• Must have managed BQM, refreshers, calibration, NHT, TNA, TNI, OJT & mock calls
• Education – Minimum HSC Passed
• Interested candidates, kindly send your CV to
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