Collections-Collections Officer-SLI

Group Company: HDFC Bank Limited

Designation: Collections-Collections Officer-SLI (221_1716_100098)

Office Location: Keshopur Keshopur (Branch)

Position description:

Sr Collection Officer-Unsecured

Primary Responsibilities:
• Meet the Business Targets of Resolution, Rollback and Normalization Follow up for Settlement and Pre NDC Conversions
• Capture accurate Feedbacks and trails in Collection System 100% coverage on accounts Increase and provide appropriate Attempt Intensity on Accounts.
• Provide Accurate Reason Codes and feedbacks on Accounts Follow up on exception cases

Additional Responsibilities:
• Coverages-Trails-Intensity

Reporting Team
• Reporting Designation:
• Reporting Department:

Educational qualifications preferred
• Category: Bachelor's Degree
• Field specialization:
• Degree:
• Academic score: Pass
• Institution tier: Any

Required Certification/s:

Required Training/s:

Required work experience
• Industry: Banking/NBFC Preferred
• Role: Collections/Customer Service
• Years of experience: 0 to 2

Key Performance Indicators:

Resolution, Rollback & Normalization

Required Competencies:

Result Orientation, Team Work, Customer Service

Required Knowledge:

Excel and MS office

Required Skills:

Negotiation skills, communication skills, Influencing skills & Time Management

Required abilities
• Physical: Travel if required
• Other:

Work Environment Details:

Specific requirements
• Travel: Travel if required
• Vehicle: NA
• Work Permit:

Other details
• Pay Rate:
• Contract Types: Permanent
• Time Constraints:
• Compliance Related: No
• Union Affiliation: No