Collection Officer
Published date: 2024/01/10
- Location: Mumbai, Maharashtra, India
Communicate with customers for all outstanding amounts
· Establish a solid professional relationship with customers and educate them on best practices
· Negotiate the best payment arrangement to help resolve customers’ bills
· Maintains a high level of professionalism
· A credit check will be required.
What You’ll Be Doing:
· Contact past due customers by phone, request payment & negotiate appropriate payment arrangements, Send correspondence to delinquent/collection customers
· Update customer account information with e.g. commitments to pay, amounts & dates, collection call updates. Document call activity details
· Handle objections & excuses
· Perform to regulatory standards and best practice on collections
· Achieve individual collection targets, to meet Department and Company goals
What You Bring:
· 2+ years of experience in collections
· Excellent oral and written communication skills for consistent collection calls
· Good math skills with the ability to perform basic calculations quickly
· Ability to pass a background and credit check
· Strong organizational and time management skills
· Strong understanding of Microsoft Excel and Outlook
· Ability to adapt in a fast-paced environment
Job Type: Full-time
Salary: ₹200,000.00 - ₹250,000.00 per month
Ability to commute/relocate:
Bombay, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
total work: 1 year (Preferred)
· Establish a solid professional relationship with customers and educate them on best practices
· Negotiate the best payment arrangement to help resolve customers’ bills
· Maintains a high level of professionalism
· A credit check will be required.
What You’ll Be Doing:
· Contact past due customers by phone, request payment & negotiate appropriate payment arrangements, Send correspondence to delinquent/collection customers
· Update customer account information with e.g. commitments to pay, amounts & dates, collection call updates. Document call activity details
· Handle objections & excuses
· Perform to regulatory standards and best practice on collections
· Achieve individual collection targets, to meet Department and Company goals
What You Bring:
· 2+ years of experience in collections
· Excellent oral and written communication skills for consistent collection calls
· Good math skills with the ability to perform basic calculations quickly
· Ability to pass a background and credit check
· Strong organizational and time management skills
· Strong understanding of Microsoft Excel and Outlook
· Ability to adapt in a fast-paced environment
Job Type: Full-time
Salary: ₹200,000.00 - ₹250,000.00 per month
Ability to commute/relocate:
Bombay, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
total work: 1 year (Preferred)
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