Collateral Management Analyst

• 0.6 Months- 1 year of experience in internal stakeholder management
• Freshers are also okay but they should be certified with excellent communication skills.
• Experience in Trade Settlements
• Should also have experience in reconciliation and Regulatory reporting processe

Job Summary & Responsibilities

· Responsible for the day-to-day coverage of customer account maintenance processes including but not limited to, document upload, correspondence, call and case monitoring

· Ensures all accounts in assigned lists are managed accurately and within agreed service levels.

· Documents all service efforts for each assigned account in accordance with established procedures and compliance policies

· Meets established goals for all metrics, including case quality and productivity by focusing on maximizing service to customers

· Communicates professionally and regularly with leadership and peers on status of accounts and escalations in accordance with established standards

· Completes ongoing Compliance and remedial training as scheduled

· Understands Operational Risks

· Pro-actively identifies any new issues or risks

· Participates in projects to drive operational excellence

· Works collaboratively within the team and in accordance with the One GS culture

Skills

· Must be self-directed, detail oriented, have a positive attitude, driven, able to work independently in a team-oriented and fast paced environment with a passion to deliver exceptional service to customers

· Good interpersonal and negotiation skills

· Excellent written and oral communication skills and ability to adapt style and approach to the audience and message to be delivered