Cogoport - Associate - Collections

Cogoport Story:Do you prefer to get speeding tickets or parking tickets?Because at Cogoport we are speeding ahead to do something remarkable for the world. We are trying to solve the Trade Knowledge and Execution Gap, which is currently widening and preventing trade to the tune of $3.4 trillion annually. This Gap has enormous economic as well as human impact and disproportionately hits small and medium businesses globally.The team at Cogoport is working on developing a new category, the Global Trade Platform, that helps companies discover and connect with appropriate trade partners, optimize shipping and logistics options and costs, and improve cash management and cash flow.Cogoport is currently in hypergrowth mode. We are proud to have been named an Asia-Pacific High-Growth Company by the Financial Times and an Indian Growth Champion by the Economic Times. We are aiming to reach an annualized revenue of $1 billion (7700 Crores INR) by this summer and are hiring over 500 additional employees. We are currently hiring in Mumbai, Gurgaon, Chennai and Bangalore.Why Cogoport?:International Trade can be complicated at times and every day brings new challenges and opportunities to learn. When we simplify international trade, it empowers and affects every human being on the face of this earth. Seven billion people - one common problem.As a part of the Talent team at Cogoport, you will get an opportunity to be a part of an industry-wide revolution in the world of shipping and logistics by collaborating with other brilliant minds to resolve real world on-ground challenges. You will have a direct impact on the revenue and profitability growth for the organization.Responsibilities:
• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable statusRequirements and skills:
• Proven experience as a Collection Specialist or similar role
• Knowledge of billing procedures and collection techniques
• Comfortable working with targets
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Problem-solving skills (ref:iimjobs.com