Cluster Manager - Risk Containment Unit
Published date: 2024/01/10
- Location: Chennai, Tamil Nadu, India
Job Purpose
“This position is open with Bajaj Finance ltd.” To manage Social Media Complaints related to Company Reputation.
Job Duties & Key Responsibilities
* Duties and Responsibilities - 1. Minimizing fraud complaints to ensure robust company reputation 2. Ensure that - All fraud complaints to be investigated completely and coordinate with field team for further action. 3. Coordinate with Field team to file police complaints/FIR against Fraudster. 4. Ensuring strong deterrent is sent in market by timely action and investigations of all fraud cases. 5. Improvising preventive process to reduce the reputation fraud complaints 6. Building metrics and dashboards of all fraud related process to enable effective management of each process and drive efficiencies. 7. Ensuring strong deterrent is sent in market by timely action and investigations of fraud cases.
Required Qualifications and Experience
* a) Qualifications MBA / Postgraduate with relevant experience of minimum of 5 years. b) Work Experience Should have managed a fraud prevention and fraud control activity directly in Banking business Good working knowledge Excel (mandatory) Risk policy experience will be an added advantage. Good communication and analytical skills and strong eye for detail. Good presentation and data management skills.
“This position is open with Bajaj Finance ltd.” To manage Social Media Complaints related to Company Reputation.
Job Duties & Key Responsibilities
* Duties and Responsibilities - 1. Minimizing fraud complaints to ensure robust company reputation 2. Ensure that - All fraud complaints to be investigated completely and coordinate with field team for further action. 3. Coordinate with Field team to file police complaints/FIR against Fraudster. 4. Ensuring strong deterrent is sent in market by timely action and investigations of all fraud cases. 5. Improvising preventive process to reduce the reputation fraud complaints 6. Building metrics and dashboards of all fraud related process to enable effective management of each process and drive efficiencies. 7. Ensuring strong deterrent is sent in market by timely action and investigations of fraud cases.
Required Qualifications and Experience
* a) Qualifications MBA / Postgraduate with relevant experience of minimum of 5 years. b) Work Experience Should have managed a fraud prevention and fraud control activity directly in Banking business Good working knowledge Excel (mandatory) Risk policy experience will be an added advantage. Good communication and analytical skills and strong eye for detail. Good presentation and data management skills.
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