Cluster Manager-Credit Cards
Published date: 2024/01/10
- Location: Udaipur, Rajasthan, India
Role/Job Title: Cluster Manager - Credit Cards
Business: Retail Banking
Function/ Department: Credit Cards - Retail Assets
Place of work: Metro / Tier 1&2 Cities
Roles & Responsibilities:
'1. Manage a Team of Sales Managers / RMs / SOs & Sales Backend across mapped geographies in the assigned zone to drive sales, cost, product mix targets to build a critical mass of credit card customers
2. Implementation of the distribution plan across geographies, creating & leading a team of Managers & sales resources across Regional / State / City levels spread across geographies, and managing multiple channels of acquisition to reach an optimal distribution foot-print.
3. Establishing the distribution & channel Infrastructure - Identification and enrolment of channel partners across the Retail, Online & Fintech based customer acquisition platforms, Identification & enrolment of 3rd party payrol & infra service providers for creating a robust S&D Infrastructure
4. Own & drive basic quality parameters to drive approval rates / FTR / TAT / processes
5. Drive the Regulatory & Legal Compliance framework implementation and create a culture of fairness and correctness across all customer touch points, and across business team members.
Secondary Responsibilities:
'- Drive collaboration with internal stakeholders ( Product / Credit / Policy / IT / Ops. ) to develop implementation plans through all customer acquisition channels
- Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers
- Recommend process changes in order to improve sales efficiency and quality across customer acquisition points / channels
Managerial & Leadership Responsibilities:
'- Mentor and coach sales team members to percolate ethos of customer centricity, innovation, compliance and integrity in region / city
- Monitor key parameters on employee productivity, hiring quality, attrition rates and make necessary improvements
Key Success Metrics:
Sales Force Productivity, Channel Productivity, Cost Management, Service Complaints, Attrition numbers
Effectiveness of communication with team members, channel partners & internal businesses
Business: Retail Banking
Function/ Department: Credit Cards - Retail Assets
Place of work: Metro / Tier 1&2 Cities
Roles & Responsibilities:
'1. Manage a Team of Sales Managers / RMs / SOs & Sales Backend across mapped geographies in the assigned zone to drive sales, cost, product mix targets to build a critical mass of credit card customers
2. Implementation of the distribution plan across geographies, creating & leading a team of Managers & sales resources across Regional / State / City levels spread across geographies, and managing multiple channels of acquisition to reach an optimal distribution foot-print.
3. Establishing the distribution & channel Infrastructure - Identification and enrolment of channel partners across the Retail, Online & Fintech based customer acquisition platforms, Identification & enrolment of 3rd party payrol & infra service providers for creating a robust S&D Infrastructure
4. Own & drive basic quality parameters to drive approval rates / FTR / TAT / processes
5. Drive the Regulatory & Legal Compliance framework implementation and create a culture of fairness and correctness across all customer touch points, and across business team members.
Secondary Responsibilities:
'- Drive collaboration with internal stakeholders ( Product / Credit / Policy / IT / Ops. ) to develop implementation plans through all customer acquisition channels
- Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers
- Recommend process changes in order to improve sales efficiency and quality across customer acquisition points / channels
Managerial & Leadership Responsibilities:
'- Mentor and coach sales team members to percolate ethos of customer centricity, innovation, compliance and integrity in region / city
- Monitor key parameters on employee productivity, hiring quality, attrition rates and make necessary improvements
Key Success Metrics:
Sales Force Productivity, Channel Productivity, Cost Management, Service Complaints, Attrition numbers
Effectiveness of communication with team members, channel partners & internal businesses
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