Cluster Head - Urban

Responsibilities:
• Ensuring that the targets are met for the assigned geography
• Managing the day to day activities of the sales force in order to implement the organization’s overall strategy for the assigned geography.
• Ensuring that customer acquisition targets for both in-house and third party products such as current a/c savings a/c, WASA, Joint liability (JLG) loans, mutual funds, insurance etc. are met
• Building a customer base in order to explore opportunities to cross sell/up sell FINO products as well as third party products
• Responsible for ensuring that merchant appointment targets are met
• Seeking new opportunities for expanding the market for overall business
• Overseeing pre-audits to identify & mitigate operational risk and to ensure ongoing adherence with compliance procedures.
• Managing sales/transactions in the allotted cluster/geography
• Ensuring smooth process flow for new customer enrollment at various urban merchant points as well as the branches
• Perform pre-audits to identify & mitigate operational risk and to ensure ongoing adherence with compliance procedures
• Responsible for growing customer base; consumer and business relationships through internal and external marketing programs, developing and growing business and consumer relationships.
• Ensuring quick and seamless process for customers
• Managing existing relationships and developing new relationships with customers
• Managing escalations
• Coordinating with bank branches as and when required
• Ensuring highest level of confidentiality is maintained with all the information obtained
• Overseeing roadshows and sales initiatives to mobilize customers to urban merchant points as well as the branches
• Collaborate in the hiring, training and retention of staff
• Responsible for P&L ownership of the cluster

Skills:
• Strong communication, analytical, problem solving, and decision making skills to effectively uncover and resolve complex customer and employee issues.
• Excellent interpersonal & customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees, merchants.
• Strong supervisory and leadership skills required to manage, motivate, and develop branch employees required.
• This position requires a perceptive person who is capable of relating to individuals at all levels.
• Ability to work in a fast-paced environment
• The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank exposure to loss or fraud and the ability to think through and rationalize decisions.
• Detail oriented, strong organizational skills, and high degree of accuracy.
• Self-starter, ability to work independently.

Locations:
• Ahmedabad
• Hyderabad
• Mumbai

Job summary

Location:

Multiple, India, Asia

Career Level:

Senior (5+ years of experience)

Education:

Advanced Degree

Job type:

Full time

Salary:

Negotiable