Cluster Credit Manager

Job Title - Cluster Credit Manager
Place of work - Mumbai
Business Unit - Credit
Function - Retail Underwriting
Job Purpose:
This role entails management and maintenance of the quality of the credit portfolio pertaining to the Used Car Loan portfolio from strategic planning to collections while ensuring alignment with IBFC First's credit risk appetite and the overall credit strategy in order to minimize problematic accounts and losses to the bank in the allocated area. The role bearer's responsibilities entail managing the entire credit application process, right from login to disbursement. The role bearer is involved in development and implementation of credit policy initiatives and managing the quality of the portfolio. The role bearer will be in direct contact with the consumers in order to establish their credit, worthiness, ensuring completion of verifications and adhering to the guidelines set as per the company credit policy. The execution of these tasks must be accomplished in such manner which is both sales supportive and risk averse contributing to the larger organizational objectives of the bank.
Primary Responsibilities:
• Responsible for underwriting secured and unsecured proposals for loan customers as per the laid down policies & procedure to honor the agreed SLAs and manage area business volumes.
• Supervise a team of credit underwriters and provide guidelines.
• Conduct personal discussion with customers to establish credit worthiness.
• Control and contain front-end delinquencies by calling up customer on first presentation.
• Making sure completion of credit/KYC documents and verification- telephonic, field & collateral visits.
• Coordinate with sales to achieve targets and ensure SLAs are met.
• Ensuring credit policy adherence to the accepted standards.
• Collaborate with Collections to drive down the net credit loss and delinquency metrics by ensuring that trends on delinquent customers are identified and communicated to the Collections team in order to take corrective action through new sourcing.
• Review and approve credit proposals given the discretionary authority and escalate others to those with the appropriate approval authority while ensuring compliance with the bank's credit policy.

Secondary Responsibilities:
• Monitor and review the performance of the retail credit portfolio on a regular basis, providing recommendations for adjustment where necessary. Contribute to portfolio management programs i.e. limit increases, loan postponements etc.
• Recommend process changes in order to improve service efficiency and quality across the assigned area.
• Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high quality customer service

Managerial & Leadership Responsibilities:
• Monitor key parameters on productivity, hiring quality and attrition rates and make necessary improvements.
• Champion IDFC First's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight.
• Attract and retain best-in-class talent for key roles in their reporting structure.
• Drive co-operation with the credit, technology, analytics and risk teams to ensure smooth functioning of business.
• Partner with Policies team to ensure all decisions are taken within the prescribed framework.