Cloud Release Engineer, II

Overview

At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.
We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.
Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.
Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.
This position is a key member of Cloud Engineering team, to support analysis and troubling shooting skills with attention to details. The Cloud Support Engineer will be responsible for the monitoring and timely escalation of all events notification that will arise during their working shift. Cloud Support Engineer will also be active in the execution of all the manual tasks according to its schedule. We are looking for an Cloud Support Engineer to join our Cloud Support team. Expertise in cloud monitoring tools, observing, and interpreting system dashboards, and quickly reacting to software alerts and user issues are key to this role.

Responsibilities
• Diligently observe and interpret cloud monitoring dashboards and alerts.
• Resolve basic issues; escalate urgent and complex issues. Know the difference.
• Coordinate with internal departments and sometimes with customers.
• Be aware of customer SLA’s and escalate issues if cases are taking too long to resolve.
• Document all troubleshooting and issue management actions via the electronic case management

system.
• Schedule resources and arrange work effort to cover weekends and/or on-call shifts to be available

to be engaged in response to system-initiated alerts.
• Monitoring case backlog to ensure we meet agreed SLAs with customers and internal KPI targets;

share regular status reports with stakeholders.
• Be able to work in a variety of different shifts, including days, nights, weekends, and holidays to

support a 24X7X365 environment. Shifts may fluctuate to meet business and staffing needs.
Note The statements herein are intended to describe the general nature and level of work being
performed by employees and are not to be construed as an exhaustive list of responsibilities, duties,