Cloud Based Service Management Process Design Application Support Engineer
Published date: 2024/01/10
- Location: Bengaluru, Karnataka, India
About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com
Project Role :Application Support Engineer
Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Management Level :10
Work Experience :4-6 years
Work location :Bengaluru
Must Have Skills :
Good To Have Skills :
Job Requirements :
Key Responsibilities : 1 Ensure processes are followed as defined 2 First escalation point and co-ordinate handling of Severity 1 incidents including internal and client communications 3 Create Major Incident Reports MIR/RCA and monitor progress of MIR/RCA actions 4 Monitor and manage all severity incidents as per SLA
Technical Experience : 1Understanding of Cloud environment 2 Managed Client transitions 3 Hands on experience in working in a multi-client environment 4 Has worked on Automations initiatives 5 Hands on experience in Service NOW
Professional Attributes : Good communication skills
Educational Qualification : 15 years of full time education
Additional Information : Rotational shifts
15 years of full time education
Project Role :Application Support Engineer
Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Management Level :10
Work Experience :4-6 years
Work location :Bengaluru
Must Have Skills :
Good To Have Skills :
Job Requirements :
Key Responsibilities : 1 Ensure processes are followed as defined 2 First escalation point and co-ordinate handling of Severity 1 incidents including internal and client communications 3 Create Major Incident Reports MIR/RCA and monitor progress of MIR/RCA actions 4 Monitor and manage all severity incidents as per SLA
Technical Experience : 1Understanding of Cloud environment 2 Managed Client transitions 3 Hands on experience in working in a multi-client environment 4 Has worked on Automations initiatives 5 Hands on experience in Service NOW
Professional Attributes : Good communication skills
Educational Qualification : 15 years of full time education
Additional Information : Rotational shifts
15 years of full time education
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