Client Support Representative

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Job type
Full-time
Full Job Description
Position Summary


HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Today, our 700+ team members across the globe are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.


This position will work onsite in the Ahmedabad office working in US Based on daytime hours. We are seeking a motivated and multi-talented individual with strong client service technical skills to join our Client Support Team. As a key member of the team, you will be proactive, show initiative, and have exceptional communication skills and a strong customer mindset, together with the ability to diagnose the origins of both technical, as well as user issues to our new and existing customers. This is a critical role that supports and interacts directly with our Home Health Agency clients in the US.


To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Essential Job Duties

Become proficient in the Company’s software applications
Diagnose and resolve customer issues by phone and/or e-mail to ensure the highest quality of service for our internal and external clients
Review and follow up on internal tickets, tasks, and/or special projects as assigned by management
Participate in quality assurance; assure 100% client satisfaction
Understand and manage evolving client expectations

Other Job Duties

Other duties as assigned by supervisor or HHA exchange leader.

Travel Requirements


None

Required Education, Experience, Certifications and Skills

Minimum 1 - 3 years of customer service, call center, help desk, technical support or supporting customers on software products preferred
Experience in Healthcare a plus
Proficiency with Microsoft Windows operating systems is a must and experience with Microsoft Office suites such as Outlook, Excel, SharePoint, etc.
Excellent communications skills both verbal and written (Must be fluent in English)
Strong organizational, project management, and multitasking skills
The ability to work independently and as a team player
Comfortable troubleshooting over chat & email
Ability to handle a high volume of written chat/email tickets, multitask and effectively handle a variety of clients and shift priorities professionally
Willingness to learn and adapt to constant change and evolving software
Teamwork approach, enthusiasm, and a strong desire to succeed!
Required to physically work in the Ahmedabad office.

HHAeXchange is an equal opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.