Client Success Manager - Banking Domain
Published date: 2024/01/10
- Location: Chennai, Tamil Nadu, India
Pls see the JD for Cleitn Success Manager positions with a product-based MNC in Chennai and send us your updated cv if you are able to join within a month.
Client Success Managers - Chennai
About Organisatoion: We are a new-age domain-native platform built from the ground up, designed and developed to empower - nancial institutions with tomorrow's lending ecosystem, today. With its full-stack fully digital, secured products and solutions of our organisation is the future of smart, seamless secure digital lending.
Our solutions cover the Indian lending stack effectively for digital origination by providing capabilities like eKYC, vKYC, eSign, eNACH, etc., besides Multi Bureau(R), a comprehensive BRE for faster decisioning and con- gurable onboarding work - ows. Reliability and minimal TATs are the key takeaways from organisation's offerings.
Our Marquee Clients including the top most private banks in India are now future ready and encashing business opportunities. Organisation's zero risk instant lending solution will empower the FIs to leap frog into the future.
Job Responsibilities
• Manage the relationship with the CXO level at the client side.
• Act as a consultant and efficiently and amicably negotiate the timeline and scope with clients
• Manage relationship at various levels at client-side and ensure the business growth of the organisation by cross-selling its products
• Effectively work with various delivery teams and track the adherence of committed timelines
• Ensuring customer satisfaction and handling client communication including weekly status calls.
• Project estimation and handling pre-sales call when required
Candidate requirements
• Excellent client management skills (8 + years of experience in client interfacing role a minimum of 5+ years experience in managing client) with MBA Degree and Tamil Language is a mandatory.
• Preferred to have programming background in any open-source language (e.g. Java, or . Net) and should still be well aware of key concepts
• Extensive experience in project/program management, resource management, scheduling, planning, deployment, support, and training.
• Experience in managing change requests and prioritization in a fast-changing environment.
• Excellent understanding of process management, improvement practices, change management process, operation services.
• Experience managing multiple clients
• Good communication and negotiation skills.
• Excellent articulation skills and should be a master of proactive communication
• Should act as an efficient bridge between the client and the delivery team
• Should be able to create impressive reports for external and internal stakeholders to manage the perception and raise timely escalation
• Candidates from premier institutes are preferred.
(ref:iimjobs.com
Client Success Managers - Chennai
About Organisatoion: We are a new-age domain-native platform built from the ground up, designed and developed to empower - nancial institutions with tomorrow's lending ecosystem, today. With its full-stack fully digital, secured products and solutions of our organisation is the future of smart, seamless secure digital lending.
Our solutions cover the Indian lending stack effectively for digital origination by providing capabilities like eKYC, vKYC, eSign, eNACH, etc., besides Multi Bureau(R), a comprehensive BRE for faster decisioning and con- gurable onboarding work - ows. Reliability and minimal TATs are the key takeaways from organisation's offerings.
Our Marquee Clients including the top most private banks in India are now future ready and encashing business opportunities. Organisation's zero risk instant lending solution will empower the FIs to leap frog into the future.
Job Responsibilities
• Manage the relationship with the CXO level at the client side.
• Act as a consultant and efficiently and amicably negotiate the timeline and scope with clients
• Manage relationship at various levels at client-side and ensure the business growth of the organisation by cross-selling its products
• Effectively work with various delivery teams and track the adherence of committed timelines
• Ensuring customer satisfaction and handling client communication including weekly status calls.
• Project estimation and handling pre-sales call when required
Candidate requirements
• Excellent client management skills (8 + years of experience in client interfacing role a minimum of 5+ years experience in managing client) with MBA Degree and Tamil Language is a mandatory.
• Preferred to have programming background in any open-source language (e.g. Java, or . Net) and should still be well aware of key concepts
• Extensive experience in project/program management, resource management, scheduling, planning, deployment, support, and training.
• Experience in managing change requests and prioritization in a fast-changing environment.
• Excellent understanding of process management, improvement practices, change management process, operation services.
• Experience managing multiple clients
• Good communication and negotiation skills.
• Excellent articulation skills and should be a master of proactive communication
• Should act as an efficient bridge between the client and the delivery team
• Should be able to create impressive reports for external and internal stakeholders to manage the perception and raise timely escalation
• Candidates from premier institutes are preferred.
(ref:iimjobs.com
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