Client Servicing Manager

JOB SUMMARY:
• The individual will handle the day-to-day running of different accounts and provide operational support to the team.
• S/he under moderate supervision works within specific limits and authority on assignments of moderate complexity.
• S/he will manages/coordinates Client projects from planning to completion.
• Effectively executes strategies, problem-solves, and develops solid business relationships. Provides Client service support.

KEY RESPONSIBILITIES:
• To be proactive in developing and maintaining a close and productive relationship with key client contacts, acting with integrity at all times and including the AD in communications as appropriate.
• To develop a thorough understanding of the client’s business and be proactive in maintaining and sharing your knowledge of the industry in which they operate.
• To make sure client requests are dealt with promptly and developed into internal briefs by you and your team, distinguish between a good and poor client brief and proactively ensure clarity on the actions.
• To ensure gaining client sign-off at the relevant project stages, involving the AD when appropriate
• Ensure the work that you send to the client and that of anyone you oversee is completed in a timely fashion and is of the utmost quality, with high levels of accuracy, attention to detail, and relevance to the brief
• To identify and solves problems as they arise, appreciating when it is appropriate to involve or notify the AD.
• To proactively manage jobs and the Production Schedule, to ensure that they are scheduled on time, to budget, and are monitored using appropriate administration procedures
• To support those overseen in the prioritization of their tasks, in line with the wider Account Handling Team’s activity and objectives, to ensure team deadlines are met. Where necessary, proactively liaises with the AD to ensure priorities are aligned.
• Ensure research and background information is prepared for the team, for appropriate briefs/pitches/presentations. Demonstrates capability in contributing to such meetings as needed.
• To support the AD and work with the Insights & Planning Team, proactively develop an understanding of strategy and how this applies to the projects you are delivering. Applies and relays this knowledge in an appropriate way.
• To be proactive in identifying and progressing new business opportunities.

PROFILE REQUIREMENTS:
• 5-7 years of work experience
• Strong account management and relationship building skill
• Passion for and knowledge of current and emerging trends in business.
• Team management

Good knowledge of the Tech & Gaming space is a big plus