Client Servicing Executive

Post - Executive - Client Servicing & Project Management

Qualification - MBA / Bachelor's degree in business, marketing, communications, or a related field is typically required.

Company Description

Immersionx Technologies is an innovative experiential marketing agency located in Mumbai Metropolitan Region. Our team combines art with technology to create high-quality immersive experiences that challenge us creatively and push the boundaries of what is possible. We specialize in VR collaborations, digital assets, motion capture, photogrammetry, holographic live streams, experience centers, innovation hubs, museums, retail, and office environments. We are looking for talented individuals to join our team in creating our next masterpiece!

Description

Responsible for building and maintaining positive relationships with clients, ensuring their needs are met, and providing excellent customer service. Plays a crucial role in supporting the Business Head and teams in the successful planning, execution, and monitoring of projects.

Responsibilities: Client Servicing

• Assist in managing client inquiries, requests, and concerns promptly and professionally.

• Support the client servicing team in building and maintaining positive relationships with clients.

• Collaborate with team members to gather and document client requirements and expectations.

• Help prepare client presentations, proposals, and reports.

• Contribute to monitoring and tracking project timelines, deliverables, and milestones.

• Assist in conducting market research and competitive analysis to provide insights to clients.

• Contribute to client meetings, taking notes, and tracking action items.

• Assist in preparing and reviewing client contracts, agreements, and other documentation.

• Collaborate with internal teams to ensure smooth communication and coordination with clients.

• Contribute to the development and implementation of client retention strategies.

• Supporting lead generation activities.

• Support business development activities via phone calls, emails and newsletters.

Responsibilities: Project Management

• Assist Business Head in creating and maintaining project plans, including defining project scope, objectives, deliverables, and timelines.

• Collaborate with team members to gather project requirements, identify dependencies, and document project specifications.

• Support project managers in coordinating and scheduling project meetings, including preparing agendas, taking meeting minutes, and tracking action items.

• Assist in monitoring project progress, tracking key milestones, and updating project status reports.

• Conduct research and analysis on project-related topics, including industry trends, best practices, and potential risks.

• Help maintain project documentation and files, ensuring they are organized and accessible to project team members.

• Collaborate with team members to develop and maintain project communication channels, such as project management software or collaboration tools.

• Assist in identifying and assessing project risks and developing risk mitigation strategies.

• Support the project team in managing project resources, including coordinating equipment, materials, and external vendors or contractors.

• Contribute to continuous improvement efforts by suggesting process enhancements and participating in post-project evaluations.

Educational Requirements & Soft Skills:

• MBA / Bachelor's degree in business, marketing, communications, or a related field is typically required.

• Excellent interpersonal and communication skills, both written and verbal, to effectively engage and interact with clients.

• Strong problem-solving and negotiation abilities to address client concerns and resolve issues satisfactorily.

• Ability to work independently and as part of a team, managing multiple clients and priorities simultaneously.

• Ability in using CRM software or client management systems to track interactions and manage client data.

• Strong analytical skills to interpret data, identify trends, and make informed recommendations.

• Attention to detail and organizational skills to manage client contracts, agreements, and documentation accurately.

• A customer-centric mindset with a focus on providing exceptional service and building long-term client relationships.
• • Flexibility and adaptability to work in a fast-paced environment and adapt to changing client needs and market conditions