Client Servicing Associate
Published date: 2024/01/10
- Location: Maharashtra, Mumbai, India
LexiConn is looking for a proactive, motivated professional who will be responsible for acting as a point of contact for our potential and existing clients. They should have excellent communication and interpersonal skills with an aptitude for building strong client relationships and ensuring their needs are met.
Requirements
Responsibilities
• Respond to client inquiries via email in an efficient and effective manner
• Become a reliable point of contact for each client to help establish a strong business relationship.
• Interact with clients to understand deliverables and expectations
• Coordinate with various departments within the organization, including support, service, technology and manage resources, in order to ensure seamless functioning of the client accounts, ensuring the necessary paper work is completed.
• Handle incoming leads, by reaching out to them via calls, emails, conduct virtual meets and take the discussion ahead till conversion or otherwise
• Regularly update CRM
• Payment follow ups, coordinating with clients on monthly/weekly trackers, getting approvals from them on the same.
Ideal Profile
• 1-2 years of relevant experience
• Excellent verbal and written communication skills
• Marketing/Content Agency experience (preferred)
• Enthusiastic, energetic, imaginative, a clear communicator, (verbal and written).
Benefits
• Opportunity to learn and experience inclusive growth and work-life balance
• Work closely with top management
• Be a part of an organization that values work life integration
• 40-hour work week
• Weekends off
• Hybrid wor
Requirements
Responsibilities
• Respond to client inquiries via email in an efficient and effective manner
• Become a reliable point of contact for each client to help establish a strong business relationship.
• Interact with clients to understand deliverables and expectations
• Coordinate with various departments within the organization, including support, service, technology and manage resources, in order to ensure seamless functioning of the client accounts, ensuring the necessary paper work is completed.
• Handle incoming leads, by reaching out to them via calls, emails, conduct virtual meets and take the discussion ahead till conversion or otherwise
• Regularly update CRM
• Payment follow ups, coordinating with clients on monthly/weekly trackers, getting approvals from them on the same.
Ideal Profile
• 1-2 years of relevant experience
• Excellent verbal and written communication skills
• Marketing/Content Agency experience (preferred)
• Enthusiastic, energetic, imaginative, a clear communicator, (verbal and written).
Benefits
• Opportunity to learn and experience inclusive growth and work-life balance
• Work closely with top management
• Be a part of an organization that values work life integration
• 40-hour work week
• Weekends off
• Hybrid wor
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