Client Services/Customer Support Analyst

Responsibilities:
IHS Markit has an opening for a new member of the WSO Product Support team in Dallas.

This role requires daily interaction with clients, assisting with usability questions, troubleshooting, and providing installation and configuration assistance for the IHS Markit WSO product suite.
The ideal candidate should possess excellent customer service skills, financial knowledge, and have advanced PC skills.

Daily activities will include the following:
Responding to client inquiries via phone and e-mail Solving challenging client issues relating to the use of WSO software Working with various internal teams and individuals Assisting with product upgrades, testing, and documentation What We're

Looking For:
Finance education or experience (BA or BS in Accounting/Economics/Finance or Business preferred)

Strong PC Skills Operating system knowledge (installation, configuration, troubleshooting) Strong Microsoft Excel skills Strong written and verbal communication skills Customer service or help desk experience Desired Skills:
Networking knowledge Syndicated Loan Market knowledge Wall Street Office Application experience (WSO Admin, ClearPar, Compliance) Strong math skills SQL query writing exposure SQL server / database exposure MCP or MCSE certification Bank Loan or Financial Investment knowledge
• Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:
and your request will be forwarded to the appropriate person

US Candidates Only:
The EEO is the Law Poster describes discrimination protections under federal law.
20
• 20 Professional (EEO2 Job Categories-United States of America), SLSGRP20 Entry Professional (EEO Job Group)
• 20 Professional (EEO2 Job Categories-United States of America), SLSGRP20 Entry Professional (EEO Job Group)

Job ID:
R31058
Posted On: 2023-03-28 Location: Noida, Uttar Pradesh, India This employer is a corporate member of myGwork
• LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality