Client Services Manager
Published date: 2026/11/08
- Location: Surat, Gujarat, India
Key Success factors for an Individual:
• Passion and drive to excel
• Hunger to learn and grow
• Customer Orientation
What the Role involves :
• Position holder will be an individual contributor
• Build and manage productive, professional relationships with clients
• Ensure clients are using and deriving benefit from IndiaMART
• Ensure products/services in client’s e-catalog are accurately defined
• Maximize revenue by upselling other services and achieve
fortnightly, monthly client retention and revenue targets
• Systematic follow-up and time-bound closures
• Prompt resolution of complaints
• Daily 4-5 in person meetings (F2F) with clients onsite
Critical Skills of a Suitable Candidate :
• Application of sales techniques
• Active listening and understanding the business contexts of clients
• Good Verbal and written communication
• Ability to work independently
• Passion and drive to excel
• Hunger to learn and grow
• Customer Orientation
What the Role involves :
• Position holder will be an individual contributor
• Build and manage productive, professional relationships with clients
• Ensure clients are using and deriving benefit from IndiaMART
• Ensure products/services in client’s e-catalog are accurately defined
• Maximize revenue by upselling other services and achieve
fortnightly, monthly client retention and revenue targets
• Systematic follow-up and time-bound closures
• Prompt resolution of complaints
• Daily 4-5 in person meetings (F2F) with clients onsite
Critical Skills of a Suitable Candidate :
• Application of sales techniques
• Active listening and understanding the business contexts of clients
• Good Verbal and written communication
• Ability to work independently
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