Client Services Manager

Be ready to take the ever cliche line “Together we are a family” literally because you will have to keep a track of everyone's progress and have their backs in front of the clients. Meetings, meetings, meetings, a full - blown corporate experience and the exposure towards new and honestly, unbelievable business ideas. If you think you have the right gear, keep reading:

We are looking for a Client Service Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services. In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we’d like to meet you. Your goal will be to help us safeguard our revenue and retain our customers.

Responsibilities:
• Create plans to address clients’ business needs
• Advise clients on creating profitable processes
• Schedule regular meetings with customers to ensure they are satisfied
• Build relationships with key employees among customers
• Ensure both the company and clients adhere to contract terms
• Study competition to find new ways to retain customers
• Collaborate with internal teams to address customers’ needs

Requirements:
• Proven experience as a Client Relations Manager or Relationship Manager
• Proven track record of meeting and exceeding targets
• Background in customer service; industry knowledge is a plus
• Experience tracking relevant KPIs (e.g. customer satisfaction)
• A customer-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving aptitude
• Ability to work well with a team

It’s going to be much more intense than talking to the moon.

If you think you are ready to go beyond your current state of craziness do let us know by sending us your resume.

Timing: 10:00 am - 7:00 pm

Location: Ashram Road, Ahmedabad

MAD UMBRELLA PRODUCTION