Client Services Analyst

Job Description:

Job Title: Charging and Billing NCT– Analyst - EMEA – Listed Derivatives

Location: Jaipur, India

Role Description

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy
• Best in class leave policy
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities
• To ensure processes are performed as per defined Key Operating Processes.
• To escalates unusual activity (high or low volumes or dollar amounts, new client activity, slow systems, delayed approvals).
• Awareness of risks attached to the processes and escalation of potential risks to Team Lead.
• Contribution to intra and end of day monitoring of process checkpoints. To Investigate and provide guidance on issues experienced by the team members.

Your skills and experience
• Perform Total Equity reconciliation which include Trade/Cash/Position/Commission and Fees.
• Raise P&L & Client adjustment requests timely & post adjustments in GMI as and when required.
• Investigate/follow up and fix the breaks/issues in a timely manner working with different stakeholders and perform root cause analysis.
• To ensure tasks are performed as per defined Key Operating Procedures.
• Ensure timely completion & delivery of all tasks,
• Escalate potential risks timely.
• Willingness to be flexible in working in different shifts.
• Good communication and interpersonal skills
• Willingness to take on responsibility and learn new tasks
• Sound desktop PC skills including Microsoft Office ( especially MS excel)
• Ability to work quick and accurately, even under tight deadlines

How we'll support you
• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Click to find out more about our diversity and inclusion policy and initiatives