Client Service - Reference Data Manager III

Position: Client Service - Reference Data Manager III
As a Digital Document Manager in Digital Document Services, you will be responsible for managing business metrics, drive strategic projects and building the culture of continuous improvement supporting business across Back Office, Middle offices as well as Global teams.

You will also be interacting with multiple Operations & technology teams within the organization to (re) design processes.

Job Responsibilities

Ability to proactively identify issues and co-ordinate with the relevant functions internally (e.g.: client service professionals, legal etc.) for prompt resolution on disputed points within set time-frame parameters.

Ability to deliver controls in the process to ensure 100% accuracy and compliance to Regulatory rules

Ability to resolve issues in a time bound fashion and provide regular update to senior management on BAU, projects etc.

Ability to generate reports and scorecards, present them in operations calls provide capacity and contingency planning.

Monitor Workflow and assist Team Leaders for an equitable distribution of work

Ability to manage internal Service Level Agreement and communicate performance to stakeholders through effective reporting

Willing to work a flexible schedule to accommodate business needs

Required Qualifications , Capabilities and Skills

MBA in finance with minimum 8-9 years’ experience in operations

Skilled in MS office applications including Outlook, PowerPoint, Excel, Word, Access and Project

Familiarity with a global bank's process & operational environment including management and external reporting is a must. Strong business knowledge i.e. Investment Banking process and system knowledge required

Ability to manage a team of high achievers with diverse experience and skill sets using a strategic approach

Inclusive leadership skills with the ability to identify talent, recruit, coach, mentor, and develop team members to ensure the team's activities support Operations in attaining its strategic goals

Ability to deal with day-to-day issues as well as planning and executing projects / initiatives

Ability to know when a deep-dive approach is appropriate with excellent attention to detail

Preferred Qualifications , Capabilities and Skills

Graduate or Post-Graduate with 8-12 years’ experience in operations

Ability to operate effectively in a dynamic environment with proven team management skills

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