Client Service Executive/Documentation Executive/Pricing Executive
Published date: 2024/01/10
- Location: Jaipur, Jaipur , India
Pricing Executive: Providing best Sea Export pricing, and RFQ to Sales team and Corporate clients and follow up till closing the business;
Maintaining business relationships with various shipping companies.
2. Client Service Executive/ Documentation Executive -
experience In EXPORT /IMPORT and freight Forwarding. He/She must know the Knowledge of Shipping Lines.Must-Havee Knowledge Of Shipping Documents like B/L, COO, SI. Respond promptly and courteously to customer inquiries.
Having excellent verbal skills in Hindi & Englis .
Escalate complex or unresolved issues to the appropriate department within specified timelines.
Maintain accurate records of customer interactions.
Collaborate with cross-functional teams to address customer problems and enhance the overall customer experience.
Show empathy and patience when dealing with customers, understanding their concerns and providing reassurance.
Flexibility to work as required.
Conduct regular follow-ups and build and nurture relationships to deliver quality service over emails and calls on every interaction.
Ensure Complete Ownership of customer queries and guarantee end-to-end satisfaction with our services.
Job Requirements:
1. 1-2 years relevant working experience in customer service in logistics/freight forwarding
industries (preferable).
2. Independent, responsible, pro-active, well-organized & able to work under pressure.
3. Customer-oriented with good communication skills.
4. Proficient in MS Office.
5. 6 days working / Second Saturday off
Maintaining business relationships with various shipping companies.
2. Client Service Executive/ Documentation Executive -
experience In EXPORT /IMPORT and freight Forwarding. He/She must know the Knowledge of Shipping Lines.Must-Havee Knowledge Of Shipping Documents like B/L, COO, SI. Respond promptly and courteously to customer inquiries.
Having excellent verbal skills in Hindi & Englis .
Escalate complex or unresolved issues to the appropriate department within specified timelines.
Maintain accurate records of customer interactions.
Collaborate with cross-functional teams to address customer problems and enhance the overall customer experience.
Show empathy and patience when dealing with customers, understanding their concerns and providing reassurance.
Flexibility to work as required.
Conduct regular follow-ups and build and nurture relationships to deliver quality service over emails and calls on every interaction.
Ensure Complete Ownership of customer queries and guarantee end-to-end satisfaction with our services.
Job Requirements:
1. 1-2 years relevant working experience in customer service in logistics/freight forwarding
industries (preferable).
2. Independent, responsible, pro-active, well-organized & able to work under pressure.
3. Customer-oriented with good communication skills.
4. Proficient in MS Office.
5. 6 days working / Second Saturday off
1 page views
Related listings
-
Data EnrtyBack office Data EntryHiring in both process, domestic as well as in international. *salary in domestic: - 10k-15k *salary in international: - 12k-20k *huge incentives.*both side cab. *shifts day & night shifts2026/11/07
-
Data EnrtyBack office Data EntryHiring in both process, domestic as well as in international. *salary in domestic: - 10k-15k *salary in international: - 12k-20k *huge incentives.*both side cab. *shifts day & night shifts2026/11/07
-
Showroom / Backoffice - ManagerBack office Data EntryIdeally the candidate should have exposure into Retail / Jewellery Sector. Man management / Customer Relations Coordination would be the key assets. Independent correspondence and Computer knowledge are a must., This job is provided by Shine.com2024/01/10