Client Service Executive

The best of the best, for the associates, for the junior models, for the children's fashion fraternity. The ideology of JBPL is to be an ideal platform where young talent is celebrated, the brand value is accentuated and a heritage of fashion is cultivated!

JBPL works with a vision to enumerate the future of kids' fashion and integrate India’s kid's fashion industry into the global kids' fashion world. We amplify the brand’s market value and present the true essence of the brand to the potential customer base with a focused and market–driven perspective. A brand associated with JBPL will join a league of fashion leaders that includes industry heavyweights, emerging brands, and stirring new launches.

We form an engaging format that focuses on showcasing and introducing trends to potential consumers and professionals with the goal of marketing, branding, and business generation.

The Role

We are hiring a Client Service Executive to manage customer queries and complaints.

Your Responsibilities Will Include
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Ideal Profile

Skills Required
• You possess a bachelor's degree or equivalent.
• You have at least 1 year of experience ideally in Marketing Communications within Media & Entertainment industry.
• You are a strong team player who can manage multiple stakeholders
• You are a self-starter and demonstrate a high level of resilience
• You possess strong analytical skills and are comfortable dealing with numerical data

What's on Offer?
• Fantastic work culture
• Excellent Career growth