Client Service Analyst

Position Overview

Job Title- Customer Service Manager

Location- Noida

Role Description
• Ensuring DB Service Standards with respect to Customer Service, Compliance and Corporate Security are adhered too.
• Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors.
• Error Free Processing of transactions with in specified SLA’s.
• Ensure laid down processes are being followed; DB internal security standards are followed.

What We’ll Offer You

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your Key Responsibilities
• Ensure strict adherence to all internal and external guidelines (KYC, Anti Money Laundering & Audits).
• Ensure complete resolution to all customer queries and processing of all the customer instructions with 100% accuracy.
• All the transactions are carried out with 100% accuracy without errors.
• Ensure strict adherence on handling deliverables/daily stock/Loose chq leaf issuance/Locker Issuance & operation.
• Ensure accurate checking/processing of account opening documents and monitoring of KYC chq tracker.
• Ensure accurate checking/processing of account opening documents & MF applications.
• Ensure complete turnaround time wrt Account opening processing, WMS transaction processing, Insurance & PMS reporting and MF fee collection are adhered too.
• Effective service delivery by reducing customer turnaround time.
• Ensure SRs are closed within stipulated time with appropriate remarks.
• Ensure NIL operational losses / compensation to customer due to any operational issue.

Your Skills And Experience
• Experience in handling customer requests and KYC for atleast 5 years

How We’ll Support You
• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About Us And Our Teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides