Client Service Analyst

Job Description: Job Title : Client Service Analyst, AS Location : Mumbai The position is for a Document Verification Unit (DVU) Manager based out of Mumbai and reporting to the Head, PBC Liability Operations / TL - DVU. Role Description: The role would be of ensuring adherence of DB Service Standards w.r.t. to Processes, Customer Service, Internal / External Compliance Standards, Internal / External Audit and Corporate Security. Primary responsibility would be to manage DVU function and to maintain and publish various reports as would be required. The candidate is expected to have thorough knowledge of KYC related documentation and RBI policies around client adoption and risk categorization. What we'll offer you As part of our flexible scheme, here are just some of the benefits that you'll enjoy • Best in class leave policy • Gender neutral parental leaves • 100% reimbursement under childcare assistance benefit (gender neutral) • Sponsorship for Industry relevant certifications and education • Employee Assistance Program for you and your family members • Comprehensive Hospitalization Insurance for you and your dependents • Accident and Term life Insurance • Complementary Health screening for 35 yrs. and above Your KEY RESPONSIBILITIES: • Ensuring error free and timely reverts to branches w.r.t. documents which are presented for account opening and maintenance • Ensuring error free processing of KYC renewals / post on-boarding maintenance related documents • Ensuring timely publication of First Time Not Right reports • Design & Publication of trackers on TAT & Quality parameters • Preparation and dispatch of various Client communications • Tracking of deferrals Your SKILLS & EXPERIENCE: Ideal candidate should have experience in the Banking Industry and should have displayed team handling skills in the Retail Business Banking arena. The ideal candidate should possess the following skills: • Should possess expertise of KYC related guidelines • Should be aware of responsibilities of a bank where KYC documentation is concerned • Should have excellent working knowledge of Excel Good communication & leadership skills • Candidate has to be a team player How we'll support you • Training and development to help you excel in your career • Coaching and support from experts in your team • A culture of continuous learning to aid progression • A range of flexible benefits that you can tailor to suit your needs