Client Relationship Manager
Published date: 2024/01/10
- Location: Kochi, Kerala, India
As a Client Relationship Manager, you will be responsible for maintaining and building strong relationships with our clients, ensuring their satisfaction with the products and services. You will provide support to the projects delivered to ensure that the products are up and running without any bugs or issues in it.
Key Responsibilities:
• Act as the primary point of contact for assigned clients, building and maintaining strong relationships through regular communication
• Conduct regular check-ins with clients to ensure their satisfaction with their product and address any concerns they may have
• Work with the development team to ensure the timely delivery of issues identified by clients or users
• Analyze customer feedback and data to identify areas for improvement and implement strategies to increase customer satisfaction
• Stay up-to-date with industry trends, news, and best practices to provide informed recommendations to clients
• Get reviews from clients on multiple platforms like Clutch, Appfutura, Google Reviews
Qualifications:
• Bachelor’s degree in business administration, engineering, or a related field
• 1-2 years of experience in business analytics, project management, customer service, account management, or a similar role
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
• Strong analytical and problem-solving skills, with the ability to analyze customer feedback and data to identify areas for improvement
• Proficient in Microsoft Office and CRM software
• Knowledge of the IT industry and trends is a plus
• Ability to work independently and as part of a team, with a strong sense of initiative and ownership
• Willingness to travel occasionally for client meetings or events
We offer a competitive salary, benefits package, and opportunities for professional growth and development. If you are passionate about building strong relationships with clients and contributing to business growth, we encourage you to apply for this exciting opportunity
Key Responsibilities:
• Act as the primary point of contact for assigned clients, building and maintaining strong relationships through regular communication
• Conduct regular check-ins with clients to ensure their satisfaction with their product and address any concerns they may have
• Work with the development team to ensure the timely delivery of issues identified by clients or users
• Analyze customer feedback and data to identify areas for improvement and implement strategies to increase customer satisfaction
• Stay up-to-date with industry trends, news, and best practices to provide informed recommendations to clients
• Get reviews from clients on multiple platforms like Clutch, Appfutura, Google Reviews
Qualifications:
• Bachelor’s degree in business administration, engineering, or a related field
• 1-2 years of experience in business analytics, project management, customer service, account management, or a similar role
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
• Strong analytical and problem-solving skills, with the ability to analyze customer feedback and data to identify areas for improvement
• Proficient in Microsoft Office and CRM software
• Knowledge of the IT industry and trends is a plus
• Ability to work independently and as part of a team, with a strong sense of initiative and ownership
• Willingness to travel occasionally for client meetings or events
We offer a competitive salary, benefits package, and opportunities for professional growth and development. If you are passionate about building strong relationships with clients and contributing to business growth, we encourage you to apply for this exciting opportunity
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