Client Coverage Manager

Job: Institutional Banking

Primary Location: Asia-India-Gurgaon

Schedule: Full-time

Employee Status: Permanent

Posting Date: 06/Jan/2023, 6:14:11 AM

Unposting Date: Ongoing

Roles and Responsibility
• To assist Relationship Managers in implementing changes to Internal Standards and Procedures in line with development in the business.
• To ensure strict compliance of Internal procedures in line with the standards laid down as per the Quality Policy
• To monitor the day to day processing/delivery of all Trade Services products related to the Trade CSC with the primary purpose of meeting service standards.
• To ensure compliance of all Internal Procedures, Operational Controls and Regulatory Requirements.
• To provide Trade related Services to Customers as per standards set out in the Quality Manual/system and to meet turnaround times as per the Service Level Agreement.
• To ensure speedy resolution of customer queries and complaints, in accordance with laid down procedures and quality standards.
• Compliance of all the policies and procedures issued in relation to Money Laundering Prevention & KYC Norms.
• To provide information about product features, benefits and implementation to callers
• To help customers with their complaints and problems
• To provide back-office support to sales team
• To assist RMs in completing KYC reviews of the clients
• Awareness of all the policies and procedures issued in relation to money laundering prevention & KYC
• Ensure compliance with these policies and procedures on an ongoing basis.
• Any suspicious transaction must immediately be reported to the supervising officer.
• Ensure Control on Static Data Transactions
• Embedding principles of Operational Risk framework in Commercial banking:
• Ensure full compliance with the OR Framework
• Ensuring full state of readiness to face surprise audits.