CIB_Payment Lifecycle Specialist IV

ey Responsibilities would include:-
• Provide overall supervision to the staff during the shift.
• Ensure that all work items are completed as per the agreed SLA.
• Monitor the exceptions and ensure that they are resolved in a timely manner.
• Identify opportunities for improving the efficiency of the process.
• Identify the training requirements of the team members and work with the Associate on providing the required trainings
• Establish excellent relationships with partner site and other stakeholders, with whom the team will need to interact on a regular basis.
• Prepare the weekly / monthly MIS reports
• Track the changes to the procedures and ensure that the team is fully aware of the changes.

Qualifications
• Graduate with Minimum 4 to 6 years - Financial Operations Processing experience, with a good team management experience in similar environment.
• Experience and a working knowledge of various aspects of International Payment Processing Operations. 4 years of experience in a back office operations of a reputed foreign bank or it's processing arm/private sector bank/public sector bank as a supervisor would be beneficial.
• Working Knowledge of SWIFT & international payment conventions & practices would be required
• Prior Experience in Client and Third party banks investigations for Multicurrency payments will be an added advantage
• Good Interpersonal skills to be able to communicate internally & externally and at all levels.
• Excellent written & oral communication skills in English.
• Good people management skills.
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
• Ability to use creative problem solving techniques to solve business issues.
• An acute client focus.
• Good analytical skills and knowledge of MS Access, Excel, PowerPoint, and Word.
• Experience of working / partnering with stakeholders like Operations Controls, Training etc. to ensure that the overall organizational objectives are met.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs