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Chat/Email Quality Lead

Published date: 2026/11/07
  • Location: Maharashtra , Pune , India
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Chat/Email Quality Lead

Tudip Technologies
Pune, Maharashtra
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2 hours agoFull–time
Should have experience into Call Auditing, Call Monitoring and Preparation of reports.
• Evaluate employees and identify weaknesses.
• Identify training needs according to needs.

Requirements:

1. Audit Chat to ensure adherence to set Transaction Handling Guidelines

2. Audit Customer responses received through surveys to identify improvement areas

3. Conduct daily briefings, refresher sessions on regular basis

4. Make recommendations to help reduce errors, and improve revenue generations
Company Name: Tudip Technologies

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