Chat Support Executive
Published date: 2024/01/10
- Location: Ahmedabad, Gujarat, India
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives
Job Types: Full-time, Fresher
Salary: ₹20,000.00 - ₹35,000.00 per month
Schedule:
• Monday to Friday
• Night shift
• Rotational shift
• US shift
• Weekend availability
Ability to commute/relocate:
• Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Education:
• Bachelor's (Preferred)
Language:
• English (Preferred)
Shift availability:
• Night Shift (Preferred)
Work Location: In person
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives
Job Types: Full-time, Fresher
Salary: ₹20,000.00 - ₹35,000.00 per month
Schedule:
• Monday to Friday
• Night shift
• Rotational shift
• US shift
• Weekend availability
Ability to commute/relocate:
• Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Education:
• Bachelor's (Preferred)
Language:
• English (Preferred)
Shift availability:
• Night Shift (Preferred)
Work Location: In person
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