Chat support Associate
Published date: 2024/01/10
- Location: Maharashtra, Pune, India
We are a Digital Marketing Agency in India with a yearning to make an incentive for you. As a main Digital marketing specialist organization, we have been making an incentive for our customers in different enterprises, for example, Electrical products and apparatuses, Lighting, Fashion and Apparel, FMCG, Nutraceuticals, Consumer Durable, Technology, Retail and Infrastructure.
The Role
Your responsibilities will include:
• Handling customer queries on Web Chat, E-mails, and Social Media
• Educate current and potential customers with product and service information
• Maintain accurate customer records
• Identify and escalate priority issues to the Team Leader and Ops Team
• Actively participate in team meetings
Ideal Profile
Skills required:
• You possess a bachelor's degree or equivalent
• You are passionate about customer care
• You have good typing skills of a minimum of 30 WPM
• You should be fluent in written and spoken English
• You should be able to work well under pressure and under minimum supervision
• You are a fast learner who is able to work with set targets
What's on Offer?
• Excellent career growth
• Flexible working hours
The Role
Your responsibilities will include:
• Handling customer queries on Web Chat, E-mails, and Social Media
• Educate current and potential customers with product and service information
• Maintain accurate customer records
• Identify and escalate priority issues to the Team Leader and Ops Team
• Actively participate in team meetings
Ideal Profile
Skills required:
• You possess a bachelor's degree or equivalent
• You are passionate about customer care
• You have good typing skills of a minimum of 30 WPM
• You should be fluent in written and spoken English
• You should be able to work well under pressure and under minimum supervision
• You are a fast learner who is able to work with set targets
What's on Offer?
• Excellent career growth
• Flexible working hours
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