Chat Process Executive Opportunity : Uplers | Remote (US Shift)

PFB the details of the Job Description.
Fresher can apply. Added advantage if you have digital marketing & web services knowledge.
US Shift (Night Shift)

Uplers Website: https://www.uplers.com/

Designation: Executive CX

Experience: 1+ year

US Shift : In between 7 pm to 5:30am (9 hours)

Role and Responsibilities

Provide email support by responding immediately to customers in clear, concise, and friendly language. Emails must be grammatically correct and professional, as representing a global company.
Provide chat/telephone support by responding to chats/calls in a clear, friendly, professional, and empathetic manner using modern Customer Service language.
Record customer issues (raise tickets) and take full ownership of closing issues (including following up with internal teams to close them.) You are the customers spokesperson within the organization.
Take complete ownership in Identifying and isolating root causes of customer issues; follow up internally to have them resolved.
Inform the customer when their issues are closed and ensure customer satisfaction when closing issues.
Maintain reports on issues, root causes, and call/email volumes
Provide remote support where required, escalating issues to the development team and coordinating to have them closed
Skills Required

Action oriented, self-disciplined and organized
Effective time management skills and ability to prioritize work time to ensure productivity and department standards
Ability to communicate clearly with both internal and external customers
Good comprehension skills - ability to clearly understand and address customer issues appropriately
Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
Good typing skills
Mandatory Skills & Knowledge:

Web programming (Word Press), Digital marketing, E-Commerce, CSS, CSS3, HTML, HTML5 & other Web Services
Graduation / Excellent English Communication skills / Diligent
Open to work in different shifts
Kindly share updated CV for further process.

Job Type: Full-time

Salary: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Health insurance
Paid sick time
Paid time off
Provident Fund
Work from home
Schedule:

Monday to Friday
Night shift
Supplemental pay types:

Shift allowance
Education:

Bachelor's (Preferred)
Experience:

US Chat Process: 1 year (Required)
Language:

English (Required)
License/Certification:

Fundamentals of digital marketing (Required)
Shift availability:

Night Shift (Required)