Chat & Email Representative
Published date: 2024/01/10
- Location: Gurgaon, Haryana, India
Job details
No matching job preferences
Salary
₹16,000 - ₹24,000 a month
Job type
Full-time
Shift and schedule
Morning shift
Monday to Friday
Qualifications
Higher Secondary(12th Pass) (Preferred)
Total work (Preferred)
Full Job Description
Responsibilities:
Respond promptly to customer inquiries via chat and email.
Provide accurate and detailed information regarding products, services, and policies.
Address customer concerns, resolve issues, and escalate problems when necessary.
Offer personalized and professional assistance to ensure customer satisfaction.
Maintain a high level of product knowledge to provide effective support.
Document customer interactions, inquiries, and resolutions accurately.
Requirements:
Proven experience in a customer service role, preferably in a chat or email support capacity.
Strong typing skills and ability to multitask efficiently.
Proficient in using chat and email platforms or software.
Ability to empathize with customers and provide appropriate solutions.
Detail-oriented with good organizational and problem-solving abilities.
Ability to work in a fast-paced environment and handle high volumes of inquiries.
Job Type: Full-time
Salary: ₹16,000.00 - ₹24,000.00 per month
Schedule:
Monday to Friday
Morning shift
Supplemental pay types:
Performance bonus
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
total work (Preferred)
Hiring Insights
Hiring 2 candidates for this role
Job activity
Posted 1 day ago
No matching job preferences
Salary
₹16,000 - ₹24,000 a month
Job type
Full-time
Shift and schedule
Morning shift
Monday to Friday
Qualifications
Higher Secondary(12th Pass) (Preferred)
Total work (Preferred)
Full Job Description
Responsibilities:
Respond promptly to customer inquiries via chat and email.
Provide accurate and detailed information regarding products, services, and policies.
Address customer concerns, resolve issues, and escalate problems when necessary.
Offer personalized and professional assistance to ensure customer satisfaction.
Maintain a high level of product knowledge to provide effective support.
Document customer interactions, inquiries, and resolutions accurately.
Requirements:
Proven experience in a customer service role, preferably in a chat or email support capacity.
Strong typing skills and ability to multitask efficiently.
Proficient in using chat and email platforms or software.
Ability to empathize with customers and provide appropriate solutions.
Detail-oriented with good organizational and problem-solving abilities.
Ability to work in a fast-paced environment and handle high volumes of inquiries.
Job Type: Full-time
Salary: ₹16,000.00 - ₹24,000.00 per month
Schedule:
Monday to Friday
Morning shift
Supplemental pay types:
Performance bonus
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
total work (Preferred)
Hiring Insights
Hiring 2 candidates for this role
Job activity
Posted 1 day ago
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