Chat & Email Associate Remote
Published date: 2024/01/10
- Location: Mumbai, Maharashtra, India
Duties and responsibilities :
• Answering customers' inquiries via Chat, Email, and Social Media. providing the right information.
• Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
• Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
• Communicates with other departments to answer customers’ inquiries, solve their problems and fulfill their needs
• Building lasting relationships with clients and other team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed metrics while providing excellent consistent customer service.
Salary Upto 21500 to 78500/- Per Months
Contact HRManager8441936177 (Share Updated Resume Only Whats-app
• Answering customers' inquiries via Chat, Email, and Social Media. providing the right information.
• Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
• Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
• Communicates with other departments to answer customers’ inquiries, solve their problems and fulfill their needs
• Building lasting relationships with clients and other team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed metrics while providing excellent consistent customer service.
Salary Upto 21500 to 78500/- Per Months
Contact HRManager8441936177 (Share Updated Resume Only Whats-app
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