Charging & Billing Operator (Grade 6)

Job Description: Job Title: Charging and Billing Operator - Analyst / Sr Analyst Location: Bangalore, India Role Description The matter creation & invoicing function is managed by the Outside Counsel Management (OCM) Operations team and is responsible for processing all Legal invoices received from law firms. The team regularly communicates with the lawyer to get all the required information, ensuring the details provided are aligned to the process. Interface with a variety of stakeholders including but not limited to Business, Tax, Legal, Finance, Risk Management and Legal Vendors to ensure the payments of invoices occur in a timely manner. In addition, the team will review / interrogate invoices to reduce potential overcharges What we'll offer you As part of our flexible scheme, here are just some of the benefits that you'll enjoy • Best in class leave policy • Gender neutral parental leaves • 100% reimbursement under childcare assistance benefit (gender neutral) • Sponsorship for Industry relevant certifications and education • Employee Assistance Program for you and your family members • Comprehensive Hospitalization Insurance for you and your dependents • Accident and Term life Insurance • Complementary Health screening for 35 yrs. and above Your key responsibilities • Setup of new vendors, matters and timekeepers in ELM (Enterprise Legal Management) tool based on requests (emails and/or phone) from legal vendors/business/legal users • Maintenance of ELM database for updates on vendors, matters, timekeepers • Hard copy invoice entry into ELM application (copy invoice details from physical copy into ELM) • Perform detailed review / interrogation based on set rules to identify potential overcharges • Report preparation on pending invoices by approver, invoices by matter / vendor / cost center, etc • Problem resolution of invoices after approval in ELM (i.e. Cost center, GL, Internal Order # issues and matter identification errors) • Reconciliation of invoices between internal and external systems • Preparation of payment files used by other internal groups (SAP) • Liaise with business and law firms to identify address issues/queries raised • Liaise with law firms on invoice submission errors • Liaise with Mitratech (Software provider) on technical issues that arise • Liaise with P2P personnel for invoice payment problem resolution Your skills and experience • Exceptional English communication skills – both written and verbal • Bachelor's degree and preferably 1 year work experience in Finance/Administration/Operations Management • Proactive approach in problem solving. • Willingness to take ownership, highly motivated & self-managed • Eye for detail and willingness to improve current process • Able to cope well under pressure and meet tight deadlines • Ability to work independently, as well as in a team environment • Robust reporting skills, specifically with Excel data reconciliation and presentation projects • Ability to work in shift to support all time zones, if required How we'll support you • Training and development to help you excel in your career • Coaching and support from experts in your team • A culture of continuous learning to aid progression • A range of flexible benefits that you can tailor to suit your needs