Chapter Lead Payments Payments Service Management

At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Impact & Contribution:
• Lead the efficient operation of the service management processes for IT Services in the Core Payments ecosystem. End-to-End ownership of operational support to provide stability and availability of the Core payments eco system in a 24/7 setup spanning teams across India and Australia.
• The Payments Service Utility (PSU) is a standalone Support Unit in Enterprise Services (ES) incorporating payments-related technology, service management, governance and operations functions to ensure end-to-end accountability for the Group. You will support critical functions and systems in Core Payments domain.

Responsibilities:
• Lead the efficient operation of the service management processes for IT Services in the Core Payments ecosystem.
• End-to-End ownership of operational support to provide stability and availability of the Core payments eco system in a 24/7 setup spanning teams across India and Australia.
• BCP & Disaster Recovery planning, Capacity & scalability planning.
• Develop and maintain a network of relationships with technology partners and vendors to provide support and services pertaining to the operational management and service management of the payments eco system.
• Change management gatekeeper - understand the impact/business risk of changes being introduced into the environment.
• Triage and provide leadership for critical incident management and communications to technical and business stakeholders.
• Ability to multi-task work across different applications and priorities.
• Ensure adherence to cut-off times and maintain quality and uptime as per SLA expectations
• Team leadership and line management – performance, engagement, development

Skills & Experience:
• 12+ years of industry experience in production systems support and service management
• Extensive experience with Incident, Problem and Change management and ITIL processes
• Broader knowledge across legacy/distributed and cloud environments - JAVA, AbInitio, PL/SQL , Oracle, MQ, AWS, UNIX, Mainframe, Grafana , Prometheus, ServiceNow
• Knowledge and experience across Payments domain would be added advantage

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 21/12/2023