Channel Manager-First Select

Role/Job Title: Channel Manager- RB - FS Business: Retail Banking Function/ Department: Retail Liabilities Place of work: Mumbai Roles & Responsibilities: '- Ensuring 360-degree product/solution support to the RB - FSs on systems and processes - Handhold RB - FSs for enriching customer profiler, understanding customer’s banking needs and offering solutions and product that match customer’s needs. - Recommend improvements to processes and new initiatives to be undertaken across RB - FS Channel to drive operational efficiencies and RB - FS target completion - Devising methods for RB - FSs to enhance touch points & physical meetings with portfolio customers for better engagement. NPS/S2S/Health Scorecard Secondary Responsibilities: '- Incumbent to ensure RB - FSs are on boarded & trained to enable customer engagement as per defined protocols - Champion the use of Data Analytics to power up the RM - FWs with insights and grey areas to work upon for fulfilment of the objectives - Product and Solution to include - Current Account, Cash Management Services, Door-step banking, Trade Finance, Retail Assets Products, Working Capital, SA, FD and Third-party Products - Ensure the RB - FSs maintain the quality service standards and provide corrective resolutions to portfolio and other customers Managerial & Leadership Responsibilities: '- Lead the IDFC First's customer first culture by driving the peers to take up high degree servicing norms to ensure absolute customer delight - Attract and retain best-in-class talent for key roles in their reporting structure - Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements - Champion the use of data analytics to power up marketing propositions for liability customers Key Success Metrics: Successful execution of strategies at RB - FS Level