Centre/Customer Service Chat Process-Mumb

Experience: 0 to 1

Years Gender:
Male / Female Annual

CTC:
1,80,000 to 2,00,000 Desired Language Skills a)

English or b) English + TELUGU or c) English + TAMIL Roles & Responsibilities:
Manage large amounts of incoming phone calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Location is Mumbai with the following geographical boundaries for shutter service: Mira Road- Mira road (Golden nest circle) via Ghodbunder road Dadar - Till Dadar Station East via Sion Kalyan - 1 1⁄2 KM radius from Kalyan railway station excluding Diva / Shahad / Bhiwandi Panvel- 1 1⁄2 KM radius from Panvel railway station excluding Taloja & Sukhapur Conveyance is provided as per the Boundary Limits Education and skills required: HSC/Graduates with minimum 6 months of BPO Chat customer service experience Mandatory Good customer service skills and phone etiquette skills An understanding of basic computer tools, smart TV's, Modem, Routers Shift timings: 24*7 rotational shifts, 5 days working, Rotational offs (No fixed Saturday/Sunday offs)

Ready to work from office ON ROTATIONAL Shifts Linguistic Requirement:

Tamil or Telugu speaking with excellent English communication skills Candidates coming to the office on day 1 should be vaccinated with at least 1 dose of any COVID vaccine Questionnaire Q1.
Please specify the primary language: (a) English, (b) English + TELUGU or (c) English + TAMIL Q2. Has the candidate been vaccinated with at least 1 dose of any COVID vaccine