CCE Inbound Chat

Benefits & Perks
Provident Fund, Internet reimbursement, Cell phone reimbursement, Leave encashment
We are looking for a Customer Support Specialist to assist our customers with their queries, share updates on their orders, finding the best and quickest way to resolve an issue.
THIS IS WORK FROM OFFICE AT NOIDA
Hiring for Domestic Blended Voice (Voice + Chat) Process for Multinational Indian Famously E-Commerce Company
Shifts: Day Shift - 9 am -6 pm
5 day Working SATURDAY SUNDAY Fixed off
FRESHERS are Welcome
CAB PICK/DROP AVAILABLE
Additional Food Coupons+ Travel Allowance + Recreational ACTIVITY Area with Pool, Carrom and Table Tennis Facility
Minimum qualification: Candidate should have completed Graduation
FRESHERS are welcome
Candidates with prior relevant (BPO) and non-relevant (other domain) experience are eligible to apply.
Good Communication Skills
Salary Range for voice : 18000 to 30000 in hand @ Noida
Job Designation : Associate and Senior Associate
Interview Rounds: All rounds telephonic
Full Job Description

We are looking for a Customer Support Specialist to assist our customers with their queries, share updates on their orders, finding the best and quickest way to resolve an issue.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator and someone who can think on their feet to come up with a way to offer a resolution.

Salary: ₹18,000.00 - ₹25,000.00 per month

Responsibilities

Responding to customer queries in a timely and accurate way, via email or chat, or outbound calls.
Identifying customer needs and helping customers use specific features.
Compiling updates on books and products from publishers/ vendors and communicating them to subscribers.
Analysing based on conversations with customers in all the fields that need work, taking product feedback and ensuring timely resolution.
Monitor customer complaints on social media and reach out to provide assistance