CB_WLS_Loan Servicing Manager_Associate

J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Corporate Centers are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm's operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.

COMMERCIAL BANKING - LOAN AND AGENCY SERVICES DESCRIPTION - Deal set up, Servicing, Secondary Loan Trading Settlements

The CB - Loan Operations team is responsible for servicing a portfolio of syndicated (Agency and non-Agency) loans across 12 geographies in Asia, 6 in EMEA and the region of North America. The team also provides support to Secondary Loan Trading Settlements and Deal Set-up. Support is provided for the held to maturity and held to sale portfolios for the Commercial and Investment customers of the bank. Servicing involves deal set up, processing new and subsequent draws, pay downs, rollovers, interest and fees application, sub-participation support. Given global nature of the service delivery, the team provides 24/5 business support and partners with internal & External stakeholders across the globe, cutting across various time zones.

Team Manager/Associate- Loan & Agency- Wholesale Loan Operations

The Team Manager/Associate is a key position within the Loans group. He/She is expected to deliver on the specific tasks and requirements. These tasks will include the following functions:
• Closely monitor the team on day to day basis to ensure all SLA's are met and any exceptions are immediately escalated for resolution.
• Supervise a process which performs Deal Closing, processing Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees and external payments, collection of interest, Nostro & Past Due Reconciliation.
• Support the secondary trading desk with Tarde booking and settlements
• Adherence to laid down QUALITY & QUANTITY SLA's are met. Ensure in place, a robust workflow allocation model
• Be the SME - Handle complex Process related queries and clarifications from the Team members and route these to onshore teams for resolution if required.
• Manage process escalations from internal/external customers
• Should have an eye for detail to ensure all documents are processed and reviewed correctly.
• Implement a robust Knowledge Management model including maintenance of SOPs, process/policy change management, training of new joiners and ongoing training of existing Team.
• Ensure timely escalation to the management as and when required
• Drive 100% compliance to Process related Policies, Guidelines and Controls.
• Motivate and support the Team Members to meet their Goals and Objectives. Self-motivated and flexible with working hours. Identify HIPO's from immediate team and have well charted out plans for them in place
• Identify and drive Process improvements and other initiatives.
• Ability to work under