CB_Client Onboarding_FIT_Team Member

The Commercial Banking Client On-boarding (CBCO) Implementations group will coordinate all aspects of the setup for cash management and liquidity products to deliver a seamless experience for the client. The team member will take ownership of the assigned portfolio, function as an enabler and help in implementing the products within SLA Core Responsibilities: Be accountable for managing Client Implementation, Technical Integration by Operations and relations with the Onshore Partners Manage extensive portfolio of in-flight deals, track and monitor progress on requirements and diligently follow up with stakeholders to close dependencies Ownership, escalation and resolution of risk issues when they occur in a timely manner Ensure deal deliverables are met and hold owners accountable by managing implementation issues, escalations and error resolution Contribute to the overall Client Implementation process which enables the team to function as one unit Manage expectations by establishing timelines to manage documentation requirements Exhibit ownership of on-boarding experience and client satisfaction Be cognizant of the process updates and internal communication Demonstrate creative problem solving and solid judgment/decision making Exhibit adherence to policy and procedures and exceed established Service Level Agreements Required Qualifications: Graduates with minimum of 2 to 4 years of experience Project management skills to manage multitude of requirements for a full array of treasury service products Demonstrate problem solving ability through interaction with internal business partners Exceptional verbal and written communications skills. Ability to negotiate and people-oriented skills. Communication is paramount Ability to independently manage conflict and mobilize internal resources to resolve issues Strong interpersonal and relationship building skills Ability to work under pressure and to think laterally and meet deadlines Excellent logical, analytical skills and meticulousness Knowledge of Microsoft Suite of products Aptitude to work with numbers and deadlines Initiative-taking approach Knowledge of Treasury Service & Commercial Bank Products and Operations will be an added advantage Ability to grasp and learn new products which are currently not in scope