Catchment Manager
Published date: 2024/01/10
- Location: Bhubaneswar, Orissa, India
Store Operations & Audit / Compliance:
Adherence of Store Operations in line with pre-defined SOPs
Ensure that the look and feel of the store is as per guidelines/standards
Track efficient Cash handling; prevent shoplifting / ensure safety and security
Visual merchandising as per plan / guidelines
Inventory and stock management to prevent stock-outs or excess Inventory
KPI reporting as per guidelines and on-time
Strategic Roll outs:
Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)
Manage closure of current store during refit & conversion
Profitability:
To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & upsell
To ensure required MIS & tracking at CRO levels
Manage Store expenses are as per plan
Provide suggestions /feedback to improve store productivity
People Development / Team Management:
To ensure daily roistering & briefing to outsourced store staff
Ensure that attrition issues (planned & unplanned) are escalated for timely resolution
Ensure motivation & development of outsourced store staff
Customer Experience:
Ensure adherence to CE guidelines
Manage staff allocation based on demand at point in time
Personally step in to handle demanding customers
Provide suggestions for improvements in CE
Adherence of Store Operations in line with pre-defined SOPs
Ensure that the look and feel of the store is as per guidelines/standards
Track efficient Cash handling; prevent shoplifting / ensure safety and security
Visual merchandising as per plan / guidelines
Inventory and stock management to prevent stock-outs or excess Inventory
KPI reporting as per guidelines and on-time
Strategic Roll outs:
Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)
Manage closure of current store during refit & conversion
Profitability:
To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & upsell
To ensure required MIS & tracking at CRO levels
Manage Store expenses are as per plan
Provide suggestions /feedback to improve store productivity
People Development / Team Management:
To ensure daily roistering & briefing to outsourced store staff
Ensure that attrition issues (planned & unplanned) are escalated for timely resolution
Ensure motivation & development of outsourced store staff
Customer Experience:
Ensure adherence to CE guidelines
Manage staff allocation based on demand at point in time
Personally step in to handle demanding customers
Provide suggestions for improvements in CE
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