Car Sales Executive

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Car Sales Executive
K
Kamal Autotech Pvt Ltd
Jaipur, Rajasthan
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10 hours agoFull–time
1. Primary Responsibilities

a) Lead Generation

Ø Actively participate in marketing activities and drive referrals to generate leads and achieve retail target

b) Vehicle Sales

Ø Actively maintain contact with prospective customers to convert them into buyers and sell the entire Audi product portfolio

Ø Regular follow-up on leads allocated through the marketing team, Audi India centrally

Ø Make sure that the customer receives a warm welcome at the showroom, is made comfortable in the customer lounge area and is offered appropriate refreshments

Ø Conduct need analysis with the customer, vehicle demonstration and test drives to create a unique product experience, making customers feel the need to buy an Audi

Ø Demonstrate strong product and customer understanding to build trust and offer customers the right products from the Audi portfolio and draw up a complete offer which meets their exact needs and interests

Ø Demonstrate the key highlights of the Audi vs competitive products

Ø Check for Finance requirements, Trade-in opportunities, accessories, EW, Service Package, other VAS requirements from the customer

Ø Guide the customer through the complete decision making process all the way from the offer to the signed contract in a way that ensures meeting of customer preferences as well as those of the dealership and AUDI India

Ø Showcase strong customer orientation and ensure the customer has a Audi brand experience through the sales process, right from first contact to final vehicle delivery

Ø Ensure achievement of monthly sales targets set in line with dealership sales appendix

Ø Drive sales for the dealers by selling profitably and maximizing value added services sales

c) Additional Business Generation

Ø Proactively check with the customer for incremental business opportunities for the dealership by evaluating for referrals, cross-selling possibilities through used car exchange, Finance schemes, Accessories sales, Extended Warranty and other value added services

d) Process Adherence

Ø Plan and manage all system level reporting and documentation requirement as per Audi standards

Ø Ensure Lead Management module owner ship of SFDC

Ø Bring competitive intelligence and feedback, and ensure strong awareness of the competitive activities

Ø Ensure adherence to process and achievement of LRS scores

Ø Update and maintain the IPAD with latest information on Products, Pricing and Customer Schemes

e) Customer Satisfaction

Ø Own the customer satisfaction scores for the sales process through CSS

Ø Ensure presence and owner ship of the customer vehicle sales and delivery process

Ø Conduct home visit if required to drive customer satisfaction

Ø Coordinate effectively with relevant teams and stake holders to ensure smooth execution of required processes such as Test Drives, Billing and payments, Loan approvals, RTO registrations, trade-in evaluations, and final vehicle handover

f) Relationship

Ø Manage relationship with the existing customers post sales cycle to drive additional leads from referrals

2. Measures (Reports):

Ø New Cars Overall Retail Target Achievement

Ø New Car Modelwise\Variant wise Retail Target Achievement

Ø Finance Penetration as % of New Car

Ø Insurance Penetration as % of New Car

Ø Extended Warranty(EW) Penetration as a % of New Car

Ø Accessories per new car

Ø Average Booking to Full payment disbursement turnaround time(TAT)

Ø Qualified Lead(QL) to Retail Conversion Ratio

Ø Test Drive(TD) Ratio

Ø Lead Response Score (LRS)

Ø Post Sales Feedback(PSF) Score

Ø Customer Satisfaction Score (CSS)

Ø No. of Customer Complaints escalation

Job Types: Full-time, Regular / Permanent

Salary: From ₹20,000.00 per month

Benefits:
• Leave encashment
• Paid sick time

Schedule:
• Day shift

Supplemental Pay:
• Performance bonus

Speak with the employer
+91 8875020531
Expected Start Date: 01/06/2022