Calling Specialist - International BPO
Published date: 2026/11/07
- Location: Ahmedabad, Guj, India
International BPO
Designation : Patient Calling Specialist
Job Timing : Night Shift(6 pm to 3 am)
Work Mode : Work From Office
Work Location : Iscon Cross Road, Sg Highway
Job Type : Full-time
Primary Duties And Responsibilities
• Call Patients on the assigned accounts to understand when Payments on the outstanding amount will be made.
• Follow-up with patients on overdue accounts.
• Create weekly/monthly collection reports to gauge the progress made.
• Respond to Patient queries in a timely and professional manner.
• Raise exceptions wherever required for the client/supervisor to review before taking any final decision
Follow the Training Manual and what was taught during training sessions to avoid unnecessary errors Requirements :
• Should be able to empathize with Patients, active listeners, and should be able to facilitate in providing solutions
• Detail orientation, strong analytical and problem-solving skills.
• Should be a quick learner with the ability to learn new tools.
• Must have the ability to multitask and work under pressure with minimum supervision.
Designation : Patient Calling Specialist
Job Timing : Night Shift(6 pm to 3 am)
Work Mode : Work From Office
Work Location : Iscon Cross Road, Sg Highway
Job Type : Full-time
Primary Duties And Responsibilities
• Call Patients on the assigned accounts to understand when Payments on the outstanding amount will be made.
• Follow-up with patients on overdue accounts.
• Create weekly/monthly collection reports to gauge the progress made.
• Respond to Patient queries in a timely and professional manner.
• Raise exceptions wherever required for the client/supervisor to review before taking any final decision
Follow the Training Manual and what was taught during training sessions to avoid unnecessary errors Requirements :
• Should be able to empathize with Patients, active listeners, and should be able to facilitate in providing solutions
• Detail orientation, strong analytical and problem-solving skills.
• Should be a quick learner with the ability to learn new tools.
• Must have the ability to multitask and work under pressure with minimum supervision.
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