Callcenter Executive

Gurugram, Ghaziabad, Greater Noida, Noida

Call Center Representative Job Responsibilities:

Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

Call Center Representative Job Duties:

Determines requirements by working with customers.

Answers inquiries by clarifying desired information; researching, locating, and providing information.

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

Maintains call center database by entering information.

Keeps equipment operational by following established procedures; reporting malfunctions.

Updates job knowledge by participating in educational opportunities.

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Call Center Representative Skills and Qualifications:

Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building

Experience
0 - 11 Years

Salary
1 Lac To 4 Lac P.A.

Industry
IT Hardware / Technical Support / Telecom Engineering

Qualification
Secondary School, Vocational Course, Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree, MD/Medicinae Doctor, Post Graduate Diploma, Other Doctorate Degree, Some Tertiary Coursework

Key Skills
telecaller bpo calling

About Company

Contact Person
Mr. Pramod Kumar

Address
374, Niti Khand-I, Indirapuram, Ghaziabad

Mobile
8506601040

Email ID
jobwsd@gmail.com